Service Terms and Conditions for Deep Cleaning Wembley

These Terms and Conditions set out the basis on which Deep Cleaning Wembley provides cleaning services to residential and commercial clients within its service area. By requesting, booking, or accepting any service from Deep Cleaning Wembley, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the following meanings:

Client means the individual, company, or organisation requesting or receiving services from Deep Cleaning Wembley.

Company means Deep Cleaning Wembley, the provider of cleaning services.

Services means any deep cleaning, one-off cleaning, end of tenancy cleaning, move-in or move-out cleaning, or related cleaning services provided by the Company.

Premises means the property or location where the Services are to be carried out.

Agreement means the contract between the Client and the Company comprising these Terms and Conditions and any written or verbal confirmation of booking.

2. Scope of Services

The Company provides professional deep cleaning and related services within Wembley and surrounding areas in the United Kingdom. The specific tasks, areas to be cleaned, and level of service will be confirmed at the time of booking, either by reference to a standard package description or by a bespoke specification agreed between the Client and the Company.

Any additional work requested on the day of the clean that is not included in the original booking is subject to the Companys approval and may incur additional charges. The Company reserves the right to decline work that falls outside the agreed scope or that cannot be completed safely or reasonably within the scheduled time.

3. Booking Process

3.1 Bookings may be made by the Client through the Companys chosen booking channels. By placing a booking request, the Client confirms that they are at least 18 years of age and legally able to enter into a binding contract.

3.2 All bookings are subject to availability. The Company will confirm acceptance of the booking and the scheduled date and time of the Services. No contractual relationship shall exist until the Company has confirmed the booking.

3.3 The Client is responsible for providing accurate information at the time of booking, including the size and condition of the Premises, the type of cleaning required, access details, and any particular instructions or priorities.

3.4 If the information provided by the Client is incomplete or inaccurate, the Company reserves the right to revise the quote, adjust the duration of the booking, or refuse to carry out the Services if they are not reasonably feasible under the circumstances.

4. Access to the Premises

4.1 The Client must ensure that the Company and its staff or subcontractors have safe and suitable access to the Premises at the agreed time. This includes providing any necessary keys, codes, or entry instructions.

4.2 If keys are provided, the Client confirms that they are entitled to grant access to the Premises. The Company will exercise reasonable care in handling and safeguarding keys, but shall not be liable for pre-existing security issues at the Premises.

4.3 If the Company is unable to gain access to the Premises at the agreed time due to reasons beyond its control, including but not limited to incorrect access details, faulty locks, or the Client not being present, the visit may be treated as a late cancellation and a fee may be charged in accordance with the cancellation policy.

5. Client Obligations

5.1 The Client shall provide a safe working environment and ensure that all necessary utilities such as electricity, water, and adequate lighting are available at the Premises during the service.

5.2 The Client shall remove personal items, valuables, and clutter from the areas to be cleaned insofar as is reasonably possible to allow the Company to perform the Services efficiently.

5.3 The Client shall notify the Company prior to the service of any hazards, fragile items, existing damage, or special conditions at the Premises that could affect the provision of the Services or pose a risk to the Companys staff.

6. Pricing and Quotations

6.1 The Company will provide the Client with a quotation based on the information provided at the time of booking. Quotations may be given as fixed prices for specified tasks or as estimates based on hourly rates.

6.2 All prices are given in pounds sterling and are inclusive or exclusive of applicable taxes as specified in the quotation.

6.3 The Company reserves the right to revise the price if the actual condition or size of the Premises differs substantially from that described by the Client, or if additional Services are requested or required to achieve a reasonable standard of cleanliness.

7. Payments and Invoicing

7.1 Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, particularly for one-off or deep cleaning services.

7.2 Payment methods will be communicated to the Client as part of the booking process. The Client agrees to pay all charges in accordance with the agreed method and due date.

7.3 Where payment is not made in advance, invoices are due for payment immediately upon completion of the Services or within the period stated on the invoice. The Company reserves the right to charge interest or late payment fees where permitted by law for invoices not settled by the due date.

7.4 The Client may not withhold payment or set off any amount against the invoice without the Companys prior written consent.

8. Cancellations, Rescheduling, and No-Show Policy

8.1 The Client may cancel or reschedule a booking by giving the notice period specified by the Company at the time of booking. If the required notice is not given, the Company may charge a cancellation fee, which may be up to the full value of the scheduled service.

8.2 Same-day cancellations or cancellations made after the cleaner has already been dispatched to the Premises may be treated as a full chargeable visit.

8.3 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, severe weather, transport disruption, or safety concerns at the Premises. In such cases, the Company will endeavour to offer an alternative appointment as soon as reasonably practicable.

8.4 If the Client repeatedly cancels or reschedules bookings without reasonable cause, the Company may terminate the Agreement and decline future bookings.

9. Standards of Service and Satisfaction

9.1 The Company aims to deliver Services to a professional standard appropriate for deep cleaning within the agreed time frame and scope of work.

9.2 If the Client is dissatisfied with any aspect of the Services, they must notify the Company within a reasonable time, and in any event no later than 24 hours after completion of the clean, providing details of the issue.

9.3 Where the Company considers a complaint to be justified, it may, at its discretion, offer a re-clean of the affected area or an appropriate partial refund. Any remedy is limited to the value of the affected portion of the service and will not exceed the total amount paid for that booking.

10. Liability and Insurance

10.1 The Company will exercise reasonable skill and care in providing the Services. The Company maintains appropriate insurance coverage in line with industry standards.

10.2 The Companys liability for any loss, damage, or claim arising out of or in connection with the Services shall be limited to the value of the specific booking in question, except where such limitation is not permitted by law.

10.3 The Company shall not be liable for normal wear and tear, pre-existing damage, or the inherent risks associated with cleaning certain materials, surfaces, or items where the Client has failed to provide specific instructions or manufacturer guidelines.

10.4 The Company shall not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.

10.5 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded or limited under applicable law.

11. Damage and Breakages

11.1 The Client must report any alleged damage or breakage to the Company as soon as reasonably possible and in any event within 24 hours of the completion of the Services.

11.2 The Company reserves the right to inspect any alleged damage before making any decision on repair, replacement, or compensation. Where appropriate, evidence such as photographs may be requested.

11.3 The Company shall not be responsible for damage resulting from defective, poorly maintained, or improperly installed fixtures, fittings, or appliances at the Premises, or for items that are brittle, loose, or not properly secured.

12. Waste Handling and Environmental Regulations

12.1 The Company will handle general household and light commercial waste generated during the cleaning process in accordance with applicable UK waste management regulations.

12.2 Unless expressly agreed otherwise as part of a specific service, the Company does not remove large volumes of rubbish, bulk waste, hazardous waste, clinical waste, or items such as paint, solvents, oils, chemicals, building rubble, or electrical appliances.

12.3 The Client is responsible for informing the Company of any waste or materials at the Premises that may be considered hazardous or regulated. The Company reserves the right to refuse handling or removal of such materials where it does not hold the necessary licences or equipment.

12.4 Where waste removal beyond normal cleaning waste is requested and agreed, additional charges may apply. Any such arrangements will be made in compliance with relevant environmental and waste transport legislation.

13. Health and Safety

13.1 The Company is committed to the health and safety of its staff, clients, and the public. All Services will be carried out in accordance with applicable health and safety laws and regulations.

13.2 The Company reserves the right to withdraw its staff from the Premises or to suspend work if it considers that the environment is unsafe or that there are health or security risks that have not been disclosed or addressed.

13.3 The Client must ensure that pets, children, and other occupants are kept clear of the areas where cleaning is in progress, particularly when chemicals or equipment are in use.

14. Personal Data and Privacy

14.1 The Company may collect and process personal data about the Client for the purposes of managing bookings, providing Services, processing payments, and handling queries or complaints.

14.2 The Company will handle personal data in accordance with applicable data protection legislation and will take reasonable steps to safeguard such information from unauthorised access, disclosure, or misuse.

15. Termination

15.1 Either party may terminate an ongoing service arrangement by giving the notice period specified at the time of booking or in any separate agreement. For one-off or deep cleaning bookings, termination is governed by the cancellation policy specified above.

15.2 The Company may terminate the Agreement with immediate effect if the Client breaches these Terms and Conditions, fails to make payments when due, engages in abusive or unreasonable behaviour toward staff, or creates unsafe conditions at the Premises.

16. Force Majeure

16.1 The Company shall not be liable for any delay or failure to perform its obligations under the Agreement if such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of terrorism, strikes, transport disruption, or utility failures.

17. Variations to Terms

17.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that particular service.

17.2 Any variation to these Terms and Conditions requested by the Client shall be valid only if confirmed in writing by the Company.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By booking or receiving Services from Deep Cleaning Wembley, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.